Refund Policy

Last Updated: 10/14/23

1. Introduction

Thank you for choosing Indepack for your shopping needs. We appreciate your business and aim to ensure a seamless shopping experience. This refund policy outlines our procedures for returns, exchanges, and refunds to provide clarity and fairness to our valued customers.

Eligibility for Refunds and Returns

To qualify for a refund, return, or exchange, please ensure the following conditions are met:

• Requests for a return or exchange must be made within 30 days from the date of purchase.
• The item must be in its original condition, unused, and in the original packaging.
• You must provide valid proof of purchase, such as an order number, receipt, or invoice.
• Certain items, such as electronics, personalized items, and perishable goods, may not be eligible for returns or refunds. Please refer to the product description for details.

Refund Process

1. Contact our customer support team at hello@Indepack.com to initiate a return or refund request. Please provide a detailed explanation for the return.
2. Our team will review your request within 1-2 business days and provide you with instructions for returning the item.
3. If your return is approved, you will need to ship the item(s) to the following address within 14 days: Indepack Returns 12503 Exchange Dr Suite #530, Stafford, TX 77477, United States You are responsible for the return shipping costs.
4. Upon receiving the returned item and confirming it meets our return policy criteria, we will process the refund. Refunds will be issued using the same payment method used for the original purchase.

Exchanges

If you received a defective or damaged item, we may offer an exchange for the same or a similar item. Contact our customer support team within 30 days of purchase to initiate the exchange process.

Non-Refundable Items

The following items are generally non-refundable:

• Items that have been used, damaged, or altered in any way.
• Gift cards or promotional items.
• Items marked as “Final Sale” in their description.

Shipping Costs

Shipping costs for returns or exchanges are typically non-refundable unless the return is a result of our error or a defective product.

Cancellations

You can cancel your order within 24 hours of purchase by contacting our customer support team. After this time frame, the order may have already been processed, and our standard refund policy will apply.

Contact Us

If you have any questions, require further assistance, or want to initiate a return, please don’t hesitate to reach out to our customer support team at hello@Indepack.com .

Policy Changes

We retain the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the last updated date will be revised accordingly.

By shopping with Indepack, you agree to and accept this refund policy.